Sometimes it’s surprising how many web users don’t know what a web browser is. I don’t know how many times I’ve been helping a customer, relative, etc and said “open a web browser” and their reply is “what is a web browser”. My immediate thought is “DAMN, how in the heck am I ever going to get them through converting a word doc into PDF and uploading it to the WordPress site I just created for them”.
Note: If you happen to be a customer, relative, etc and are reading this, don’t take offense. Trust me, if you were trying to walk me through stuff you do at work every day, you’d be saying “WTF, this guy is an idiot” too.
It usually turns out that they know more about the web than that first response reveals. Their intelligence isn’t the problem. There is a deeper cause. And a lot of times I can rephrase and say “open Internet Explorer”. Or amazingly, if they don’t know what IE is either, I can almost always get away with telling them to “get on the internet” or “go to Google” (or Yahoo, etc).
The problem I think is that the web browser is such an integral part of a web users Read more »